All items are shipped using actual shipping costs. Shipment type, including speed and insurance, is customer choice at check out. We ship to the address provided as part of your purchase, please make sure this address is valid and correct during checkout. After delivery to mail service, Kate + Lottie is not responsible for any lost or stolen packages.
Kate + Lottie ships internationally however, we are not responsible for any additional customs fees that my be charged upon receipt of package. Custom fees vary due to location. If a package is refused for any reason, shipping fees are non-refundable.
REFUNDS AND EXCHANGES
If there is an issue with your order, please contact us right away. We ensure every item is made with enthusiasm, and sent with love and we want you to be equally excited! While we work to ensure satisfaction, we only accept returns of products in original condition.